"Rage Against the Machines"
Technology Review (12/24/04); Delio, Michelle
"Kent Norman, cognitive psychologist and director of the University of Maryland's Laboratory for Automation Psychology and Decision Processes, studies how technology users vent their frustration at the systems they work with, often by hurling verbal abuse at the machinery, and sometimes by physically attacking it in creative ways. A three-year online survey conducted by Norman reveals that most respondents are fairly competent technically, leading the psychologist to conclude that "Geeks have real problems with technology designed by other geeks." Previous survey statistics have influenced Norman's assessment that approximately 10 percent of all new computers and tech equipment given as gifts over the winter holidays will suffer serious damage over the next few weeks as a result of user rage, with most of the damage inflicted by non-technical owners. Norman believes geeks will demonstrate even more venom in their technological torture. He observes that "Geeks have as many or more frustrations than the rest of the population because we attempt to push the technology harder and have higher expectations than most," and cites one report of an owner who poured two gallons of gasoline over his PC and set it ablaze. Other unique forms of tech torture survey respondents have admitted to include crashing cars into equipment, tossing keyboards into swimming pools, and shooting computers. Norman sees psychological value in destroying machinery creatively, a hobby he practices in earnest at his lab, which is stocked with over 20 years' worth of surplus and obsolete gear. Norman documents the equipment's destruction on video and distributes the films online in the hopes that frustrated computer owners will get a vicarious thrill rather than actually damaging their own equipment--or at least be inspired by the videos to practice safe and effective tech torture."
http://www.technologyreview.com/articles/04/12/wo_delio122404.asp?p=1
Wednesday, December 29, 2004
Geeks abuse computers more then non-geeks.
Posted by William Andrus at Wednesday, December 29, 2004
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