"Speech Recognition Software Slowly Making Progress"
TechNewsWorld (04/27/05); Korzeniowski, Paul
The future of speech recognition is promising if not spectacular, as the technology is experiencing gradual but steady growth. "Because of the growing emphasis on customer service recently, many companies have become interested in speech recognition systems," says Datamonitor analyst Daniel Hong, who also says speech recognition product and service pricing experienced a 30% decline last year. This trend stems from the simplification of product development via vendor adoption of standards such as Voice XML (VXML) and Speech Application Language Tags (SALT). However, the existence of different standards complicates interoperability between different speech recognition systems. Many speech recognition adopters are companies seeking to streamline or automate customer service, thus saving money and sparing customer service representatives from repetitive chores. Gartner analyst Steve Cramoysan says speech recognition rates have substantially improved thanks to new algorithms and more powerful processors, but Yankee Group analyst Art Schoeller says speech recognition systems still lack the sophistication to sift through the diverse reasons customers call for help. Usage of these systems is mainly restricted to closed questions, which give users only a handful of possible answers; companies must therefore devote a considerable amount of time to the design of speech recognition applications, and so they charge buyers a lot for professional services teams that assist with the design and development of such applications. Another reason for speech recognition technology's slow progress is the hyping of easier-to-deploy Web-based customer service by vendors.
http://www.technewsworld.com/story/117002YI63W0.xhtml
I posted this, figuring that Venkatesh Tatineni might be interested in reading about it.
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